一、任務安排：清晰具體，避免模糊
日常家務指令
「麻煩今天上午 10 點前用消毒水拖客廳和兒童房地板，記得用清水再擦一遍。」
"Please mop the living room and children’s room floors with disinfectant by 10 AM today, and remember to wipe them with clean water afterward."
「廚房油煙機濾網每週五清洗一次，我會貼個提醒貼紙在牆上，謝謝配合。」
"The kitchen hood filter needs to be cleaned every Friday – I’ll put a reminder sticker on the wall. Thank you for your cooperation."
特殊任務強調
「寶寶的奶具每天消毒三次，先用熱水燙 30 秒，再放消毒鍋蒸 10 分鐘，這是操作流程圖。」
"Baby’s feeding utensils need to be sterilized three times a day: first scald with hot water for 30 seconds, then steam in the sterilizer for 10 minutes. Here’s a step-by-step chart."
「長者的藥物分早中晚三頓，每餐飯後半小時吃，這是藥盒和記錄表，麻煩每天勾選已服用藥品。」
"The elderly family member’s medication is taken three times a day – half an hour after each meal. Here’s the pill box and a record sheet; please tick off the medications after each dose."
二、正面反饋：具體肯定，強化積極行為
即時稱讚
「今天買的菜新鮮又便宜，你選菜的眼光真好！」
"The groceries you bought today are fresh and affordable – you have a great eye for selecting produce!"
「寶寶今天主動說「謝謝姐姐」，肯定是你平時教得好！」
"The baby said 'thank you' today – you must have been teaching them well!"
階段性鼓勵
「這個月衣物收納比之前整齊很多，襪子和內衣都分類擺好了，繼續保持哦！」
"Clothing storage has been much neater this month – socks and underwear are sorted properly. Keep up the good work!"
「你照顧長者很有耐心，最近他願意多散步了，我們都看在眼裡，謝謝你。」
"You’ve been very patient with the elderly family member – they’ve been willing to take more walks recently. We really appreciate your efforts."
三、問題糾正：客觀描述，避免責備
操作規範調整
「廚房垃圾需要每天倒，昨天忘了倒有點異味，今天記得按時處理哦。」
"Kitchen waste needs to be taken out daily – there was a bit of odor from yesterday’s garbage. Please remember to dispose of it on time today."
「寶寶的奶粉要按比例沖調，上次水放多了，濃度不夠影響營養，我們按這個刻度表來好嗎？」
"Baby’s formula needs to be mixed according to the ratio – last time there was too much water, which diluted the nutrition. Let’s follow this measurement chart, okay?"
溝通協調
「以後如果需要調休，麻煩提前兩天告訴我，這樣我好安排家人照顧孩子，謝謝體諒。」
"If you need to adjust your rest day in the future, please let me know two days in advance so I can arrange childcare. Thank you for your consideration."
「家裡的貴重物品我會收進櫃子，日常用品放在客廳抽屜，需要什麼可以隨時跟我說。」
"I’ll store valuables in the cabinet, and daily items will be in the living room drawer. Please let me know if you need anything."
四、定期總結：系統反饋，明確期望
週會 / 月會溝通
「這個月整體做得不錯，有兩點想和你確認：一是廚房清潔可以增加爐頭的擦拭頻率，二是帶寶寶出門時記得隨身帶隔尿墊。」
"Overall, you’ve done a good job this month. There are two things to confirm: first, please clean the stove burners more frequently; second, remember to carry a changing pad when taking the baby out."
「下個月我們會請親戚來家裡做客，需要你協助準備晚餐和接待，這是當天的時間表，我們提前練習一次流程好嗎？」
"We’ll have relatives visiting next month, and we’ll need your help preparing dinner and hosting. Here’s the schedule for the day – shall we go through the 流程 together in advance?"
長期目標設定
「如果你想學習新菜式，我們可以每週試做一道，我會買好食材，你負責主理，做好了我們一起品嘗。」
"If you’d like to learn new dishes, we can try one new recipe each week. I’ll buy the ingredients, and you can take the lead – we’ll taste test together afterward."
「下半年有個育嬰證書課程，如果你有興趣，我可以資助你參加，對工作也有幫助。」
"There’s a childcare certification course in the second half of the year. If you’re interested, I’d be happy to sponsor you – it will benefit your work as well."
五、跨文化溝通：尊重差異，建立信任
文化習慣體貼
「知道你週日需要和同胞聚會，只要提前說好時間，當天可以適當縮短工作時長。」
"I know you like to meet with fellow countrymen on Sundays – just let me know the timing in advance, and we can adjust your work hours accordingly."
「你們國家的節日如果需要特別安排，隨時告訴我，我們可以一起慶祝。」
"If you have special traditions or holidays from your country, please let me know in advance – we can celebrate together."
情緒關懷
「看你今天好像不太開心，是遇到什麼困難了嗎？可以和我說說，我們一起解決。」
"You seem a bit down today – is everything okay? Feel free to talk to me about any difficulties, and we’ll solve them together."
「最近工作量有點大，週末可以多休息半小時，辛苦了！」
"The workload has been heavy recently – you can take an extra 30 minutes of rest on weekends. Thank you for your hard work!"
六、緊急情況協調：明確流程，鎮定指揮
醫療急診處理
「寶寶發燒超過 38.5℃，我馬上聯繫醫生，你現在先準備好医保卡、既往病例和換洗衣物，10 分鐘後我們出發去醫院。」
"The baby’s temperature is over 38.5℃ – I’ll contact the doctor immediately. Please prepare the medical insurance card, past medical records, and change of clothes now; we’ll leave for the hospital in 10 minutes."
「長者不小心絆倒扭傷腳踝，先不要移動他，用冰袋冷敷 20 分鐘，我來聯繫家庭醫生評估是否需要送醫。」
"The elderly family member has sprained their ankle – do not move them. Apply an ice pack for 20 minutes, and I’ll consult the family doctor to assess if hospitalization is needed."
突發事件備忘
「家裡發生漏水 / 停電等狀況時，先關閉總水閥 / 電閘，打這個電話聯繫物業，我會儘快趕回家處理。」
"In case of a water leak/power outage, first turn off the main water valve/electricity switch and call this number to contact the property management. I’ll rush home to handle it as soon as possible."
七、特殊需求應對：精細化指令與情感支持
嬰幼兒特殊護理
「寶寶對牛奶蛋白過敏，衝調奶粉時一定要用這款深度水解配方，記得先洗手再操作，奶瓶要單獨消毒。」
"The baby has a cow’s milk protein allergy – always use this hypoallergenic formula when preparing milk. Remember to wash your hands first and sterilize the bottle separately."
「幼兒正在戒夜奶，晚上哭鬧時先輕拍安撫，不要馬上抱起來，超過 15 分鐘再給少量溫水，我們逐步延長間隔時間。」
"The toddler is weaning off night feeds. If they cry at night, soothe them by patting first – do not pick them up immediately. If the crying lasts over 15 minutes, offer a small amount of warm water. Let’s gradually increase the interval between feeds."
長者慢性病照護
「爸爸有糖尿病，每餐飯前要測血糖，超過 11.1 mmol/L 就給他吃這顆藥，記錄在這個本子上，週日我會和醫生溝通數據。」
"Dad has diabetes – please check his blood sugar before each meal. If it exceeds 11.1 mmol/L, give him this pill and record it in this notebook. I’ll discuss the data with the doctor every Sunday."
「媽媽認知障礙越來越嚴重，外出時一定要牽緊她的手，隨身攜帶寫有家庭地址和電話的卡片，萬一走散立刻撥打 110。」
"Mom’s cognitive impairment is worsening. Always hold her hand tightly when going out, and make sure she carries a card with our address and phone number. Call 110 immediately if you get separated."
